Refund & Returns Policy

Having an issue with a new pet you just received?

Please call (239-233-7585) to begin to file a claim. A photo of the contents of the shipment must be sent to the email or attached to the claim form above within the given amount of time after arrival or all guarantees are null and void.

Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first (we are open 6 days a week). Photo evidence will be required for all claims.

Reptile Mart has a 7-day return policy for all online orders. Orders will arrive via UPS. Shipping on oversized items specifically marked as such on our website may require additional shipping fees. You will be notified of shipping charges by email for approval before your order is processed. There may be additional shipping charges to Alaska or Hawaii. We will notify you after your order is placed with a correct shipping quote to these areas. Something not working properly? If something is not functioning properly, call us, we have all our manufacturer’s phone numbers for you. Most electronic products will have a manufacturer warranty.

Disclosure

We reserve the right, at our sole discretion, to cancel any order. We will not knowingly ship any animal or product where it is illegal. By ordering you acknowledge you know your local laws regarding animals and products. Most photos are copyrighted by us, and they are our intellectual property. Others are the best representatives we found of the animal from free stock images on google and other websites that offer free non-copyrighted, commercial use, pictures. If by chance your photo is shown on our site, and it is not for commercial use, please advise us so we can remove it.